FacebookTwitterYouTubePinterestFoursquare
FAQ

FAQ

Where can I buy tickets?

If you are interested in purchasing tickets to an Orleans Arena event, you can do so online, by phone, and in person.

Tickets are available online 24 hours a day.

Agents are available by phone from 10:00am until 8:00pm Monday through Saturday, and from 10:00am until 6:00pm on Sunday, excluding holidays.

The Orleans Arena Box Office is open a minimum of one hour prior to all events for in-person ticket purchases. Boyd Gaming Ticket Outlets are also available at The Orleans, Gold Coast, Suncoast and Sam’s Town Casinos. In addition, there is a ticket location at Town Square Mall.

Or Call 702-284-7777

What are the Box Office hours?

The Orleans Arena Box Office is open a minimum of one hour prior to all events. The other on location ticket outlet, the Orleans Casino Box Office, is open from 12:00pm until 8:00pm Sunday through Thursday and from 12:00pm until 10:00pm Friday and Saturday.

Is there a dress code at the Orleans Arena?

There is no dress code for attending events at the Orleans Arena. Patrons may choose to dress comfortably and casually, or more formally if they prefer. The only exception would be for formal special events such as galas, in which case the dress code for each event will be specified by the presenting organization.

Can my child attend events at the Orleans Arena?

Children are welcome to attend performances at the Orleans Arena. Based on the performance, the age that will require a ticket purchase will vary. Other age restrictions may apply at the request of individual shows, so please review the show information on our website or call the Box Office prior to purchasing tickets. All performances may not be appropriate for all ages, whether reason or concern is based on content, length of performance, etc.

What happens if I arrive late for an event?

Generally you are welcome to proceed to your seat location. In the event that you arrive late for a performance, such as a theater show, you may be asked to remain on the concourse until late seating is permitted. For your convenience, the Orleans Arena has video monitors throughout the concourse and club level so that you can enjoy the performance until you are able to be seated.

Are food and beverages available at the Orleans Arena?

Yes, and we love our food and beverage options! There are multiple concessions locations on the concourse level, one location on the Club and Suites level, and two locations on the floor level for some events. There are also multiple bar locations to serve you during your visit to the Orleans Arena. The food options vary from hotdogs to deluxe burgers and specials created by our award-winning Chef Gil Morales. You can order directly from his proud selections at the concession stand located next to Portal 5 on the concourse.

What credit cards do you accept?

The Orleans Arena accepts Visa, MasterCard, American Express, and Discover.

Do you offer group ticket purchase opportunities?

The Orleans Arena does not have a formal group sales department. However, we welcome groups of all sizes to the arena and will do our best to accommodate you. In the case of a group sales request, please call our office at 702-365-7469 and ask for the marketing department.

Can I exchange my tickets if I can’t attend the event?

The Orleans Arena does not offer exchanges or refunds for ticket purchases. Please contact our Ticket Office and ask to speak to our Box Office Manager if you have further questions.

For Assitance, Please Call 702-284-7777.

What do I do if I lost my tickets?

Please contact our ticket office and ask to speak to our Box Office Manager. Please be prepared with your order information and original method of payment to help our staff work to replace your lost tickets. Certain information will be required to verify ticket purchases.

For Assitance, Please Call 702-284-7777

Do you provide services for guests with disabilities?

The Orleans Arena offers accessible seating for our patrons with disabilities for all performances. Furthermore, valet services, ample parking, elevator and ramp access are all available onsite. For more information on accessible seating, contact our Ticket Office

For Assitance, Please Call 702-284-7777.

To arrange for assistance during your visit, please call our office at and ask for our Event Services Supervisor.

For Assitance, Please Call 702-365-7469.

How can I be notified of upcoming events and performances at the Orleans Arena?

It's easy to get connected and stay connected to Orleans Arena. Whether online using your computer, or on the move with your mobile device, stay connected to the Orleans Arena and receive special offers and real-time information any way you want.

Register your e-mail address and mobile phone number to receive exclusive offers and promotions

Connect with us on Facebook to receive information on the latest events, offers, and promotions at the Orleans Arena.

Follow us on Twitter for instant notifications of special offers and events.