- Booking
- Box Office and Seating
- Facility
- Production
- Security/Safety
- Catering
- Concessions
- Merchandise
The physical design and aesthetics of the facility mirror that of the Orleans Hotel & Casino. The French Quarter "feel" is evident throughout the facility and the Mardi Gras theme is carried out with the building décor.
The Orleans Arena hosts a variety of events, with over 150 events each year. Events include major touring concerts, rodeos, ice shows, family shows, corporate events, trade & consumer shows plus a variety of motor sports (including Las Vegas' only indoor Monster Truck Show). The Orleans Arena is also the home of the ECHL's Las Vegas Wranglers professional hockey team.
We offer a full time staff of highly trained professionals in the various fields of Arena management. We also employ a large part-time staff of dedicated and experienced ushers, food & beverage, security and production personnel. I am confident that your event will receive the best possible service to be surpassed by no other.
The location of the Orleans Arena is ideal. Located just 1 1/2 miles West of the Las Vegas Boulevard, and situated between two major cross streets (Tropicana Blvd. & Flamingo Blvd.), access to and from the facility is very easy. Las Vegas' McCarran International Airport is only 10 minutes away from the Arena.
The Orleans Hotel & Casino offers your customers the convenience of both gaming and dining prior to or after any event. With the 2nd largest casino floor in Las Vegas, the Orleans Hotel and Casino offers a level if gaming matched by few others. With 2,000 hotel rooms, 70 lanes of bowling, 18 movie theaters and 12 restaurants to choose from, your customers will be completely satisfied with their additional entertainment options.
Thank you for your interest in the Orleans Arena. The following information is intended to better acquaint you with our facility and our services. Please take a moment to familiarize yourself with this Production Guide. If you have any further questions, please don't hesitate to contact any of our staff for further information. Again, thank you and we look forward to hosting your event here at the Orleans Arena.
Booking Procedures
Promoter ApplicationAll prospective tenants will need to complete a Promoter Application prior to placing any dates on hold at the Orleans Arena. This application will help us better understand what type of event you are bringing and your previous event experience.
Upon return of the completed Promoter Application, Orleans Arena management will review the application and, in its sole determination, make a decision concerning the event requested based on the following criteria:
- Comparison to other event applications
- Event feasibility
- Applicant's previous event experience and capabilities
- Applicant's financial capabilities
- Availability of requested dates
After consideration by Arena management, a date will be placed on a hold status. This does not guarantee an event date; it simply is a temporary hold for that date. There may be multiple holds for one single date. If this is the case, your event will be assigned the next available hold status (#1, #2, #3....)
Date Holds / Date Hold Challenges
If you do not have the first hold on a particular date and wish to confirm that date, you must provide a deposit (typically 50% of rental fee) to challenge the date. Once we receive the deposit, we will contact the higher-ranking holds and give them the opportunity to confirm or release the date. If they confirm the date, your deposit will be returned to you.
Confirmation of Date
The next step in the booking process is completion of the License Agreement. This is the rental agreement between your event and the Orleans Arena. Along with a fully executed License Agreement, you will need to provide a copy of your contract with the Artist (if applicable) and a deposit payment. If you already provided a deposit to challenge a date, that deposit will be applied towards the event.
License Agreement
All prospective tenants will need to complete a License Agreement. This agreement will outline the financial terms and all other details concerning the rental of the building. You will receive two copies, both copies need to be signed and returned to our office. We will sign and return a fully executed original copy to you. No event is confirmed until a fully executed License Agreement is completed.
Insurance Requirements
For all events occupying space in the Orleans Arena, the Tenant must provide insurance in the amount of $2,000,000 General Liability. The Tenant must supply the Orleans Arena with a certificate of insurance naming "Orleans Arena, Coast Casinos; it's officers, agents and employees" as additional named insured on the policy. Details of this insurance requirement are outlined in the License Agreement. Certificate of Insurance must be submitted at least 30 days prior to the event.
Post-Event Settlement
At the conclusion of the event, the Tenant will be responsible for all outstanding facility expenses per the License Agreement. Settlement will typically take place at the conclusion or near the end of the event. At settlement, the Tenant will be presented with all available documented facility expenses, including but not limited to: applicable taxes, rent balance, facility fees, marketing, staffing, production charges, conversion labor, box office labor, medical personnel, security etc. Charges for any and all event expenses incurred will be deducted from the ticket proceeds and the balance will be available to Tenant.
Payment
If prior arrangements are made, a check can be produced the night of the event for the balance of ticket revenue. Otherwise, proceeds from the event will be available to the Tenant the next business day. Payments can be made by check or wire transfer to the Tenant's account.
If an amount is due to Orleans Arena at the conclusion of the event, Tenant may make a cash payment or certified check made payable to Orleans Arena.
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Box Office and Seating
Coast TicketingThe Orleans Arena operates its own ticketing system (Coast Ticketing). Tickets for Arena events are sold exclusively on this system. There are multiple sources of ticket sales for events held at the Orleans Arena.
Box Office Locations
The Orleans Arena Box Office is located near the main entrance (next to the parking garage). The Arena Box Office is open on event days only. Depending on the event start time, the box office will open at 12:00 pm and remain open until approximately one hour into the event. On non-event days, tickets will be available at the following locations:
Other Coast Properties:
The Orleans Hotel & Casino - 4500 West Tropicana Avenue
Gold Coast Hotel & Casino - 400 West Flamingo Boulevard
Suncoast Hotel & Casino - 9090 West Alta Drive
Coast Ticketing Outlets:
Gallery at Sunset Mall - Sunset & Stephanie (off I-95 or I-215)
Meadows Mall - 4300 Meadow Lane
Boulevard Mall - 3528 South Maryland Parkway
Call Center
The call center for the Orleans Arena is operated 7-days per week. Guests may purchase tickets over the phone and choose to have their tickets mailed or left at the arena box office in Will Call the night of the event. Tickets may be purchased by calling one of the following numbers:
Local Calls: 702-284-7777
Toll Free: 1-888-234-2334
Website Orders
Coast Ticketing offers the option of purchasing over the web. Patrons can visit www.Orleansarena.com to see a seating diagram of the event, get a brief description about the event, and purchase tickets online.
Capacities
Retractable Seating
(Lower 6 rows on the East, South and West sides):
There are 1,405 seats on the retractable risers. These risers can be extended or retracted under the permanent seating based upon event needs. The retractable seats are accessible from the main concourse level (2nd level) or floor level via two floor entrances.
Permanent Seating
(Upper 20 Rows of horseshoe style seating):
There are 5,736 permanent seats inside the arena. We offer 22" wide padded seats with cup holders and ample legroom in each aisle. All of the permanent seating is accessed from the main concourse.
Temporary Floor Seating
(Floor seating varies depending on placement of stage, stage size & mix position):
Maximum floor seating is approximately 1,780 with a 60' x 40' stage on the far North end and with the retractable seating extended. Floor seating is accessible from the permanent seating aisles or the two main floor entrances.
Disabled Seating Sections:
There are ample accommodations for disabled seating. The Orleans Arena has 52 permanent wheelchair spots and 52 additional companion seats. All disabled seating is accessible via the Arena main concourse (2nd level). There are three elevators that service the concourse level from the ground floor.
Suite Seating (No Public Seating):
There are (20) VIP Suites with 12 - 22 seats in each depending on the size of the suite. There are an additional (2) Party Suites that can accommodate up to (36) people each. Party Suites are rented on an event-by-event basis. Contact our Director of Corporate Sales for details.
Club Seating (No Public Seating):
On the South end of the Arena (above Sect. 110) is the Club Seating Section. There are 248 Club Seats with a lounge area and a full service premium concession stand and bar. Contact our Director of Corporate Sales for details.
Configurations
The Orleans Arena is designed with flexibility in mind. We can accommodate a wide range of stage and seating designs. A house curtain is available to shorten the arena creating a more intimate environment utilizing our 1/4, 1/2 or 3/4 house set-up. The following are typical seating and stage designs.
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Facility
Public EntrancesThere are three public entrances into the Orleans Arena. All three entrances are located on the South side of the facility. The main entrance is located off of the Hotel / Casino (entrance leads to 2nd level concourse via escalators or elevator). There are two additional entrances, one on the Southeast corner and one on the Southwest corner of the facility. These two entrances are at the ground floor (1st level) and lead to both the arena floor and the concourse.
Event Level
The Event Level is primarily the production level. This level is where all of the locker rooms and star rooms are located as well as the meeting rooms and office space etc. The kitchen facility and building storage space are also located on this level.
Concourse Level
Over 71,850 sq. ft of granite lined flooring with ample space for vendors and displays. The concourse can accommodate up to 40 (10'x10') display booths in conjunction with any Arena event. Plasma screen monitors line the concourse and offer live footage of the event. All permanent seating is accessed from this level through one of the 20 seating portals.
Club & Suite Level
This area is reserved for the exclusive use of the Club & Suite holders during events. Also on this level is the Big Easy Lounge. The Big Easy is available to Tenants of the Arena prior to or after events for special functions.
Loading Docks
The loading docks and production area are located on the North side of the facility. The Orleans Arena offers a 13,000 sq. ft. interior staging and storage area with four ground level loading dock doors (two - 30'w x 15'h, one - 22'w x 15'h and one - 12'w x 15'h door). Additionally, there are two truck height loading dock locations. All total, events can load / unload up to 8 trucks at one time.
Elevators
There are elevators located at each of the three public entrances. Additionally, there are (2) freight elevators located on the North side of the building. The large freight elevator 10' x 24' accesses building levels 1 - 3 and the small freight elevator 6' x 8' access building levels 1 - 3 as well as the catwalk.
Catwalk Access / Rigging
The catwalk extends over the entire Arena floor from North to South and East to West. The catwalk includes a spotlight bridge on the South end of the facility. Our elevator access and solid steel flooring make our catwalk easily accessible and safe.
Arena Floor
The arena floor is 240' x 120' for a total of 28,800 square feet when the retractable seating is stored. Our floor is 214' by 85' for a total of 18,190 total square feet when the retractable seating is extended.
Meeting Rooms
All of the Arena meeting rooms are located under the seating in Section 110. The Gold Meeting Rooms may be divided into three separate spaces using moveable air walls - Gold A, Gold B and Gold C, or paired A-B or B-C. All meeting rooms include overhead sound system and dimmable lighting.
| ROOM | SQUARE FEET | BANQUET | THEATRE | CLASSROOM |
| All Gold | 7,128 sq. ft. | 384 | 516 | 368 |
| Gold A | 2,275 sq. ft. | 112 | 150 | 120 |
| Gold B | 2,608 sq. ft. | 160 | 216 | 128 |
| Gold C | 2,275 sq. ft. | 112 | 150 | 120 |
| The Purple Meeting Rooms are individual rooms with hard walls between each room. | ||||
| ROOM | SQUARE FEET | BANQUET | THEATRE | CLASSROOM |
| Purple A | 859 sq. ft. | 56 | 86 | 48 |
| Purple B | 1,692 sq. ft. | 104 | 170 | 80 |
| Purple C | 859 sq. ft. | 56 | 86 | 48 |
The Big Easy Lounge
The Big Easy Lounge is a multi-purpose space that is located behind the Club Seating on the third level. This space overlooks the Arena floor and is available for use prior to or after events.
| ROOM | SQUARE FEET | BANQUET | THEATRE | CLASSROOM |
| Big Easy | 51' X 176' (irregular) | 120 | 250 | 200 |
Press Room
The Arena Press Room is specially designed for use during events that require space for multiple media personnel. The room is pre-wired with over (50) phone, data and power locations that can be used during any event. Press Room is 1,131 square feet.
Star Rooms / Green Rooms
There are three Star Dressing Rooms, each with their own plush furniture, wardrobe closet, private shower, restroom and vanity. The Star Rooms are connected to the Green Room by private hallway. The Green Room has counter space and seating for private catering as well as cable television.
| ROOM | SQUARE FEET |
| Green Room | 692 sq. ft. |
| Star Room #1 | 400 sq. ft. |
| Star Room #2 | 400 sq. ft. |
| Star Room #3 | 360 sq. ft. |
Locker / Team Rooms
The Orleans Arena offers a variety of locker room space. The Home Team locker room is the largest of the spaces available. It has (31) built in lockers with shower and restroom access directly off the locker room area. Also, there is a fully equipped Training Room in close proximity to the Home Team Locker Room.
| ROOM | SQUARE FEET |
| Home Team Locker Room | 950 sq. ft. |
There is additional locker room space that can be used as two large rooms or four smaller rooms depending on the use of the air wall that separates them. All four of the locker rooms have their own showers and restrooms. Each locker room has a small office or coach's room ("A" rooms) connected to the main locker room.
| ROOM | SQUARE FEET |
| Locker Room 1 & 2 | 400 sq. ft. each/800 sq. ft. combined |
| Locker Room 1-A & 2-A | 13' x 11' (each with phone & data) |
| Locker Room 3 & 4 | 400 sq. ft. each/800 sq. ft. combined |
| Locker Room 3-A & 4-A | 13' x 11' (each with phone & data) |
| ROOM | SQUARE FEET |
| Green Room | 692 sq. ft. |
| Star Room #1 | 400 sq. ft. |
| Star Room #2 | 400 sq. ft. |
| Star Room #3 | 360 sq. ft. |
Parking
Public parking at the Orleans Arena includes over 8,000 FREE parking spaces, of which 2,558 are located in a covered parking garage next to the main entrance of the Arena. There are 4,500 parking spaces located directly adjacent to all three entrances of the facility. Disabled parking is available at all three entrances as well.
Event related production parking is located at the back of the facility. There is a 200' x 122' private fenced parking area for the exclusive use of events. This is an ideal place to park tour busses and show vehicles. The area includes shore power for 5 busses (50 amp service). Additionally, the Arena can accommodate parking for multiple trucks & trailers directly behind the facility.
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Production
Available Equipment
5-a Folding Chairs:
2,600 fabric covered and padded folding chairs - maroon in color.
5-b Tables:
(100) 60" round tables / (100) 30" x 96" tables / (100) 18" x 96" tables
5-c House Curtain:
Orleans Arena can offer a 120'w x 40'h black house curtain to use as a backdrop to the main stage. This curtain consists of (6) 20' x 40' panels and hangs off the house truss in select locations of the grid work. Additionally, we can offer (2) tapered wings off the main curtain that extend over the seating areas to "shrink" the house down for our 3/4 , 1/2 and 1/4 configurations.
5-d Forklifts / Zamboni:
Two forklifts are available on site -
4,650 pound Yale with side shifter and 48" forks
5,700 pound Yale with side shifter and 60" forks
One Zamboni and Ice Edger
5-e Basketball Equipment:
Regulation size basketball floor (112' x 60')
(3) BPI 8000 Portable Basketball Backstops
Full Daktronic's Scoring System including Shot Clocks
(2) 8' Scoring tables including an integrated possession arrow.
